Frequently Asked Questions

TShirt Bears supplies clothing and accessories for teddy bears and other stuffed animals. The following answers cover blank accessories, custom printing, fit, artwork, ordering, production, payment, and shipping.

What products can I order from TShirt Bears?

Our selection includes miniature T-shirts, bandanas, hoodies, ribbon, uniforms, hats, and specialty accessories for teddy bears and stuffed animals. Product availability, colors, measurements, and minimum quantities vary by item.

Do you sell the accessories without teddy bears?

Yes. TShirt Bears is an accessory-focused website. You may order available clothing and accessories without purchasing teddy bears or stuffed animals.

Can I order blank accessories?

Yes. Many T-shirts, bandanas, ribbon styles, uniforms, and other accessories may be ordered blank without a printed logo or message. The minimum order amount of $250 still applies.

Can you print my logo on the accessories?

Yes. Suitable accessories can be decorated with a company logo, organization name, event design, school name, artwork, or short message. The available printing method and imprint area depend on the selected product.

Can I order printed accessories without stuffed animals?

Yes. You may order custom-printed accessories by themselves. You do not have to purchase teddy bears or stuffed animals with the decorated accessories.

Can I order an accessory together with a teddy bear or stuffed animal?

Yes. If you need a complete decorated product, we can help coordinate an appropriate accessory with a teddy bear or stuffed animal from available inventory.

How do I know whether an accessory will fit my stuffed animal?

Fit depends on more than the animal’s listed height. Two stuffed animals with the same height may have different chest widths, body shapes, neck sizes, or proportions.

If you already have the animals, provide their height and body measurements when requesting assistance. Whenever possible, testing a sample is recommended before placing a large order.

Do your accessories fit every teddy bear?

No. Teddy bears and stuffed animals are made in many different shapes and proportions. An accessory described for a particular animal height is not guaranteed to fit every animal of that height.

We will help you compare the available measurements, but the customer is responsible for confirming the fit when the animals were purchased from another supplier.

Can I order a sample to check the fit?

Samples may be available for many blank accessories. A sample can help you evaluate the size, color, material, and fit before ordering a larger quantity. Contact us with the accessory you are considering and the measurements of your stuffed animal.

What is the minimum order amount?

The minimum order amount is $250. You may mix and match available accessory styles, sizes, and colors to reach that amount.

Custom-printed products must also meet the minimum quantity shown for each item or catalog page. Meeting the $250 order amount does not eliminate an individual product’s stated printing minimum.

Can different accessories be combined in one order?

Yes. Available T-shirts, bandanas, ribbon, uniforms, hats, and other blank accessories may be combined to reach the minimum order amount. Printed items must still meet the minimum quantity required for each product and design.

Can I mix different sizes or colors?

In many cases, yes. Available sizes and colors may be combined when the products use the same artwork and printing specifications. Some items may have separate minimum quantities, so we will confirm the requirements when preparing your quotation.

What artwork should I provide?

Vector artwork is preferred for custom printing. Common vector formats include AI, EPS, and vector PDF files. High-resolution artwork may also be usable for certain printing methods.

If you are uncertain about your file, send it to us for review. We can determine whether it is suitable for the accessory and intended imprint size.

Can you help with artwork that is not print-ready?

We may be able to clean up or recreate artwork so it can be printed properly. Artwork charges may apply when a design requires substantial correction, recreation, or preparation.

Will I receive a proof before my accessories are printed?

Yes. A digital artwork proof will be provided for approval before production begins. Please check the design, spelling, colors, placement, and other details carefully. Production starts after the artwork is approved and payment requirements have been completed.

How large can my logo be printed?

The maximum imprint size depends on the accessory and its printable area. Miniature clothing has limited space, so detailed artwork and small lettering may need to be simplified for legibility.

Can you print more than one color?

Yes. One-color and multicolor printing may be available depending on the accessory, artwork, quantity, and imprint size. Each printed color may require a separate setup.

How much are the setup charges?

Standard setup charges are $50 per color ($30 exact reorder). If PMS or Pantone® color matching is required, add $50 per matched color. Also, we have many printing colors.

Additional charges may apply for artwork preparation, special printing requirements, or products that use a different decoration process. Any applicable charges will be included in your quotation.

Can you match a specific PMS or Pantone color?

Yes. PMS or Pantone color matching is available for an additional charge of $60 per color. Printed colors can vary slightly according to the accessory material, background color, ink, and production method.

How long does production take?

Standard production generally requires approximately 10 to 14 business days after artwork approval and completion of payment arrangements.

Shipping time is additional and depends on the destination. Most domestic orders are shipped by UPS Ground.

Can you guarantee delivery for my event date?

Please provide your required delivery date before placing the order. We will review inventory, production time, and estimated transit time to determine whether the requested date appears achievable.

Production and carrier delays can occur, so ordering as early as possible is recommended.

Are rush orders available?

Rush service may be available for certain accessories, depending on inventory and the current production schedule. Contact us before ordering so we can review the product, quantity, artwork, and required delivery date.

What are your payment terms?

All orders are prepaid. Production begins after the required payment and approved artwork have been received.

We accept:

  • Check
  • PayPal
  • Visa
  • MasterCard
  • American Express (AMEX)

How do I pay by credit card?

All credit card payments require a completed Credit Card Authorization Form. Please complete the form and fax it to (805) 702-1117.

Is my personal and payment information kept private?

Yes. Your information is kept private and secure. We do not sell or share your personal or financial information with other companies or individuals.

How are domestic orders shipped?

Most domestic orders are shipped by UPS Ground. Delivery time and shipping charges depend on the destination, number of cartons, package dimensions, and total shipment weight.

Do you accept orders from outside the United States?

Yes. We work with customers worldwide. International customers are responsible for freight charges, duties, taxes, brokerage fees, customs charges, and other import-related expenses.

International shipments must be billed to the customer’s UPS, FedEx, or Purolator account number.

Do you offer lower pricing for large orders?

Yes. Quantity pricing may be available for larger orders. The savings depend on the accessory, quantity, decoration method, number of printed colors, and production requirements.

For sufficiently large quantities, overseas manufacturing and direct shipping may provide additional savings. These orders generally require approximately 110 days for production and delivery, so advance planning is important.

Can you manufacture a completely custom accessory?

Custom-designed shirts, clothing, or other accessories may be possible for sufficiently large quantities. Requirements depend on the design, materials, measurements, colors, decoration, and production quantity.

Send us your specifications, estimated quantity, and required delivery date so we can determine whether custom manufacturing is appropriate for your project.

Can you manufacture custom plush toys or mascots?

TShirt Bears primarily focuses on clothing and accessories for teddy bears and stuffed animals. For completely custom plush toys, mascots, or promotional characters, please visit Logo Bears.

Can I reorder the same printed accessories later?

Yes. We keep approved artwork information on file to make exact reorders easier. Product availability, pricing, minimum quantities, and production requirements should be reconfirmed when the reorder is placed.

Can accessories be returned if they do not fit?

Custom-printed accessories cannot be returned because of fit when the stuffed animals were not supplied or approved by us. This is why measurements and sample testing are recommended before placing a large order.

Contact us promptly if you receive an incorrect item, a defective product, or an order that does not match the approved specifications.

How can I request pricing or ask another question?

Email sales@tshirtbears.com with the type of accessory, estimated quantity, preferred colors, printing requirements, artwork, and required delivery date.

If the accessories need to fit animals you already own, please include the animals’ height, chest measurement, body style, and photographs when available.

 

 Telephone: (805) 773-9200  •  Email: sales@tshirtbears.com
 
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