Are the animals hypoallergenic?  Yes. All the animals are hypoallergenic.

What is the minimum order amount? The minimum order amount is $250. You can mix and match styles and sizes in order to achieve that amount. You still have to order the minimum order quantity indicated on each catalog page.

How long does it take for delivery? Generally, the lead time for production is 10 - 14 days. The lead time for delivery is based upon your location. We ship using UPS ground.

What are the payment terms? The terms are prepaid. You can submit payment by check, PayPal, VISA, MasterCard or American Express (AMEX). If you prefer to pay by credit card, please complete a Credit Card Authorization Form and fax it to us at (805) 702-1117. All credit card payments require this form. All your information is kept private and secure. We do not share your information with any company or person.

How much are the set-up charges? The set-up charges are $30.00 per color. If you require PMS / Pantone color matching, please add an additional $60.00 per color.

Do you accept orders from outside the United States? Yes. We service the needs of customers worldwide. You are responsible for all duty, freight and import fees. We can only ship using your UPS, FedEx or Purolator account number.

Do you offer better pricing for large orders? Yes. If you order large quantity, we can have your order manufactured in China and shipped directly to you. You will save money but the lead time for delivery to your location is 110 days.

Can you manufacture custom designs or mascots?  Yes. We have manufactured thousands of custom designs for our customers. Please refer to catalog pages 56 and 57 for examples of custom plush toys and mascots. Our custom plush toys are made in China and a lead time of 70 days is needed for manufacturing and delivery.

If you have additional questions, please send an email to Sales@TShirtBears.com.